We’ve asked your opinion about your shopping experience at Connell’s and you’ve given us your feedback. We’re happy to say our customer satisfaction scores are among the highest in the nation at around 9.0! Here’s how we arrive at this number and get this data …
At Connell’s, we hire an independent company to conduct a weekly customer satisfaction survey after every purchase. Our customers are asked to rate us on a scale of 1 – 10 on “How likely are you to recommend Connell’s Furniture to family and friends.” Experts have discovered that this question can produce a clear measure of a company’s performance and its overall customer satisfaction.
In addition, our customers are asked the following question in correspondence with their rating of Connell’s overall service:
- If the answer to the question is 9 or 10: “What made this such a great experience for you?”
- If the answer to the question is 7 or 8: “What could Connell’s Furniture do to improve your experience?”
- If the answer to the question is 6 or below: “Connell’s Furniture assumes your experience was less than perfect. Would it be alright for one of our managers to call you?”
Good or bad, we post every report and every answer on our Website because we’ve got nothing to hide! We value these reports since they tell us what we’re doing right to make you happy and areas where we can improve our customer satisfaction. But more importantly, they demonstrate that customer satisfaction is our top-priority at Connell’s. So go ahead, take the time to read our customer satisfaction surveys and discover why 9 out of every 10 of our customer’s are ready to recommend Connell’s to family and friends
